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Store Policies

Shipping

FREE CONTINENTAL USA GROUND SHIPPING on orders from our store over $150.00! Alaska, Hawaii, Puerto Rico, Canada and International orders are more and may get sent by USPS instead of UPS. To get a shipping quote, please add the item(s) to your cart, view cart, and then scroll down to the shipping section and add your info so you can get a shipping estimate. If that doesn't work, please contact us at sales@phoenix-tuning.com for a quote.

Dakota Digital gauge systems are built to order. Dakota Digital VFD- and RET- digital dash systems may have a build time of approx. 1-4 weeks (1-5 weeks for metric systems) and VHX- and HDX- systems may have a build time of approx. 1-8 weeks before they are shipped (metric systems may take approx. 4-10 weeks). RTX- systems may take approximately 1-10 weeks. If the manufacturer happens to have one in stock, it will go out within 1-4 business days. If you would like to find out if one is in stock or get a better time estimate, please contact us before you purchase so we can check on that for you.

We try to ship most other items within 1-4 business days, unless otherwise specified in the listing.

Occasionally an item may be on backorder, and if this happens, we will let you know ASAP. You can then choose to cancel the order and we will refund you or your order will be shipped to you as soon as it gets back in stock.

For domestic U.S. orders, your order will be sent to you directly from the manufacturer or distributor (zip code 57107 for Dakota Digital products). Most domestic orders are sent by UPS Ground, though we may send some by USPS or FedEx instead. Orders over $500 are  sent with signature required.

For International and Canadian buyers, your order will be sent to our shop first (approx 4 business days, on top of the normal lead time), then we will ship it to you. We ship most International orders by USPS. Please also read the section below, “International Customers”.

Sales Tax

South Carolina sales tax (7%) will be added to any orders being shipped to South Carolina.

Payment

We accept payment by PayPal or credit card (Visa, Master Card, Discover, or American Express) from U.S. buyers.

For credit card payments, the billing name & address and shipping name & address must be the same and must match the billing name & address of the credit card being used, otherwise your order will be canceled. For PayPal payments, please use a confirmed address as your shipping address.

For International and Canadian orders, we can only accept payment by PayPal at this time.

International Customers (including Canada) – Please note

Due to COVID-19, some shipping times are taking a lot longer than usual. Please make sure your country is accepting deliveries. We have had to become more restrictive in where we ship orders. Please check for a shipping rate to see if we are still shipping to your country. We are no longer shipping to Mexico.

Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. Please note that we are not responsible for transit times of shipping companies and/or customs.

We cannot under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.

We generally ship USPS for international orders (for insurance purposes on more expensive items, we may have to ship by UPS or FedEx).

Please remember that for International orders, the item will be sent to our shop first, and then as soon as we receive it, we will ship it out to you, so this usually adds approx. 4 business days to the estimated shipping time.

For International orders, we can only accept payment by PayPal at this time.

Return Policy

All sales are final, UNLESS the items sold are found to be defective or incorrectly described, then an exchange or refund can be given. If approved, returns must be made within 30 days of purchase. Returns may be subject to a 20% restocking fee (unless the mistake was ours). Please contact us before returning it.

For warranty claims, please contact the manufacturer directly as the warranty is provided through them.

Contact info

You can send us an email at sales@phoenix-tuning.com or give us a call at 1-800-533-6775 (please leave a message if you do not get an answer) or 1-843-299-1780. Our phone hours are 10am-5pm Eastern Time, Monday to Friday.

Thank you for shopping with us!