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Store Policies

Shipping

FREE CONTINENTAL USA GROUND SHIPPING on orders from our store over $150.00! Alaska, Hawaii, Puerto Rico, Canada and International orders are more and may get sent by USPS instead of UPS. To get a shipping quote, please add the item(s) to your cart, view cart, and then you can get a shipping estimate. If that doesn't work, please contact us at sales@phoenix-tuning.com for a quote.

We try to ship most items within 2-3 business days, unless otherwise specified in the listing. Some items are special order and may take approx 1-2 weeks. Dakota Digital HDX, VFD, RET and VHX dash gauge systems are built to order. VFD and RET digital dash systems currently have a build time of approx 1-2 weeks (metric systems can take approx 1-3 weeks), and VHX and HDX analog/digital dash systems have a build time of approx 1-6 weeks (metric systems can take 4-8 weeks). Please see individual listings for more details.

Occasionally an item may be on backorder, and if this happens, we will let you know ASAP. You can then choose to cancel the order and we will refund you or your order will be shipped to you as soon as it gets back in stock.

For domestic U.S. orders, your order will be shipped to you directly from the manufacturer or distributor (zip code 57107 for Dakota Digital products). Most domestic orders are sent by UPS Ground, though we may send some by USPS or FedEx instead. Orders over $400 are usually sent with signature required, so if this is a problem please let us know before you purchase.

For International and Canadian buyers, your order will get shipped to our shop first (approx 4 business days, on top of the normal lead time), then we will ship it to you. We ship most International orders by USPS. Please also read the section below, “International Customers”.

Sales Tax

South Carolina sales tax (7%) will apply to any orders being shipped to South Carolina.

Payment

We can accept payment by PayPal or credit card (Visa, Master Card, Discover, or American Express) from U.S. buyers.

For credit card payments, the billing and shipping address must be the same and match the billing address of the credit card being used. For PayPal payments, please use a confirmed address as your shipping address.

For International and Canadian orders, we can only accept payment by PayPal at this time.

International Customers (including Canada) – Please note

Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges. Please note that we are not responsible for transit times of shipping companies and/or customs.

We cannot under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.

We will ship worldwide and we generally use USPS to do so (for insurance purposes on more expensive items, we may have to ship by UPS or FedEx).

Please remember that for International orders, the item will be sent to our shop first, and then as soon as we receive it, we will ship it out to you, so this usually adds approx. 4 business days to the estimated shipping time.

For International orders, we can only accept payment by PayPal at this time.

Return Policy

All sales are final, UNLESS the items sold are found to be defective or incorrectly described, then an exchange or refund can be given. If approved, returns must be made within 30 days of purchase. Returns may be subject to a 20% restocking fee (unless the mistake was ours). Please contact us before returning it.

For warranty claims, please contact the manufacturer.

Contact info

You can send us an email at sales@phoenix-tuning.com or give us a call at 1-800-533-6775 (please leave a message if you do not get an answer) or 1-843-299-1780. Our phone hours are 10am-6pm Eastern Time, Monday to Friday.

Thank you for shopping with us!